Refund Policy

Effective Date: August 16, 2026

This Refund Policy sets out matters concerning cancellation of payment and refunds for the Paid Services of the apps 세렌메이트:True AI, True Connection (Serenmate: True AI, True Connection; formerly "리얼메이트: Real AI", "REALMATE GF"; package name com.realmate.mobileapp) and 세렌메이트 BF: True AI, Connection (Serenmate BF: True AI, Connection; formerly "리얼메이트 Boy Friends", "REALMATE BF"; package name com.realmate.mobileapp.bf), and related services (hereinafter the "Services"), provided through Google Play and the Apple App Store by SECONDPLAN CO.,LTD (Second Plan Inc.; Developer name: SecondPlan Co; Business Registration No. 706-86-00311; 802, 62 Sangwon-gil, Seongdong-gu, Seoul, Republic of Korea; Representative: KIM SUNG MO; hereinafter the "Company").

1. General Principles

  1. The Company processes refunds in compliance with applicable laws, including the Act on the Consumer Protection in Electronic Commerce and the Content Industry Promotion Act.
  2. Where payment was made through an app market (App Store, Google Play), the refund policy of that market operator may take precedence, and the refund application procedure may differ.

2. Withdrawal of Subscription

  1. A user may apply to withdraw a subscription within 7 days from the date of purchase of a Paid Service or from the date the Paid Service becomes available for use.
  2. However, withdrawal of subscription is restricted in the following cases.
  1. For Paid Services in respect of which withdrawal of subscription is restricted, the Company indicates that fact before payment.

3. Cancellation and Refund of Subscription Services

  1. A subscription (recurring payment) service may be cancelled at any time, and upon cancellation no further payment is charged from the next payment date.
  2. For a subscription period already paid for, the Services are in principle maintained until the end of that period; where a refund is requested during the period, the balance is refunded after deducting the amount corresponding to the days used and any deduction permitted within the scope prescribed by applicable laws.
  3. Where cancellation occurs during a free trial period, no fee is charged.

4. Refunds of Prepaid Payment Instruments such as Points and Cash

  1. Unused points and cash may be refunded in full within 7 days from the date of payment.
  2. Where they have been partly used, the balance remaining after deducting the used portion is refunded, and a refund fee may be deducted within the scope prescribed by applicable laws.
  3. Points and cash granted free of charge through events, promotions and the like are excluded from refunds.

5. Refunds for Reasons Attributable to the Company

  1. Where a user is unable to use a Paid Service normally due to reasons attributable to the Company, such as a service failure or error, the user may request a refund of the relevant amount or compensation such as an extension of the usage period.
  2. In the case of a refund for reasons attributable to the Company, no fee is deducted.

6. How to Apply for a Refund and Processing Period

  1. A refund may be requested through customer support within the Services or by email (mark@secondplan.co).
  2. The Company approves a refund within 3 business days from the date it confirms the grounds for the refund, and completes the refund within the period prescribed by applicable laws from the date of approval, following the procedure for the relevant payment method.
  3. The time required to process a refund may vary depending on the payment method.

7. Restriction of Refunds for Misuse

Refunds may be restricted where a violation of the terms of service, payment by improper means, or abuse of the refund system is confirmed.

8. Inquiries

For inquiries regarding refunds, please contact us at the following.

Addendum

  1. This Policy takes effect on August 16, 2026.
  2. This Policy applies equally to the services and users transferred from the former LABOON Co., Ltd. pursuant to the business transfer of August 1, 2026.
  3. Where the name of a service is changed, this Policy applies equally to the service under its changed name.

Governing Language

This document is provided in Korean as the governing version. In case of any discrepancy between the Korean and English versions, the Korean version shall prevail.